The other day I was sitting in a meeting with my brand analysis hat on, listening to Pam, my business partner, present a plan for brand alignment to a very bright client. I like listening to Pam’s presentations because her mind works so differently from mine. I always learn something. This time, though, my attention was distracted by a person sitting near me. The thinning, spikey hair with the lightened tips. The slim, rectangular glasses. The worked-out, aging body clothed in the latest techno-wear from REI, chosen to give a sense of health and youth where health and youth are ebbing. Behold: The Branding Hack.
In computer companies, it has become standard for people to scan their email while sitting in presentations. It's incredibly rude, it’s a waste of time, since you can’t hear when you are reading, but it's pretty much standard. However, the hack was taking this behavior a step further. Pretending to listen to Pam, he was looking down at his G-4, scanning the client’s website, familiarizing himself with the way they thought of themselves, then looking up at her and smiling, as if he were listening to her fresh insights.
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